7 questions you should ask your suppliers
What’s the cost-per-successful read? Upfront costs can be an unhelpful…
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Solutions
Consumer Site Services
Count on the unique experience and scale of the UK’s leading smart water metering provider to ensure a smooth rollout for your programme.
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Arqiva Consumer Site Services
A better installation is just the beginning
It’s time to turn data from your connected devices into insights that optimise all aspects of your operation. Arqiva’s end-to-end solution not only guides you through a successful rollout—including hardware selection, expert installation and optimal connectivity—but follows through with data management, processing and analysis. You get total peace of mind at every step working with a team that’s deployed the world’s largest smart water metering networks.
Delivery is in the details
Partner with a proven leader
Arqiva is the UK’s #1 smart water metering infrastructure provider. We’ve installed and operate more than 2 million meters across the country and are responsible for the largest AMI networks built and managed globally. Our flagship programmes for Thames Water and Anglian Water are producing undeniable results for the companies and their customers alike, helping to conserve, control and better deliver one of life’s most precious resources.
- 98% connectivity
- 94% read success rate
- 2M+ smart meters installed
- 15 year product lifespan
Testimonial
Mark Cooper“We’re committed to helping our customers use water wisely and our smart meters have been fundamental in reducing leaks and helping consumers to cut both their water and energy use, and reducing bills in the process.”
Head of Metering, Thames Water
Case study
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Anglian Water
Anglian Water supplies water and water recycling services to almost 7 million people in the east of England and Hartlepool. In 2020, they teamed up with Arqiva to install and monitor meters throughout their region. The success of the partnership, which includes helping customers find and repair over 200,000 leaks, led to a contract extension in 2023 that will add 300,000 meters to its network by 2025.
“Anglian Water is committed to maintaining the lowest leakage and driving the lowest per capita consumption figures. And we know that we can only achieve that with smart metering.”
Doug Spencer, Head of Smart Metering, Anglian Water
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Let’s talk about how Arqiva can make your smart water metering rollout seamless and successful from start to finish.
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Customer experience
Quality installs build lasting customer connections
Our expert teams aren’t just installers—they’re brand ambassadors, ensuring every interaction is a positive customer experience. And it doesn’t end there. By getting installation right the first time, we guarantee your meters perform flawlessly from day one, laying the groundwork for lasting customer relationships.
Flexible financing
Set your own terms
Create a commercial model to deliver against your specific business needs. Arqiva Smart Water Metering offers a range of financing options for a variety of scenarios to ease implementation and reduce pressures on the purchasing and procurement process.
Supply chain strength
Hardware and expertise that’s ready to roll out
We carefully select and manage our installation partners, continually assessing the UK’s top civil engineering firms for cost-effectiveness, local catchment area expertise, large-scale deployment experience, training capabilities, and health and safety records. Plus, our long-standing relationships with smart meter manufacturers mean it’s easier to secure the right type of number of devices at the right time.
Dedicated hybrid team
Direct your delivery with expert help
Maintain control throughout your smart water meter installation with a hybrid team of seasoned professionals dedicated to your successful deployment. Seamlessly managed under a single contract, Arqiva and water industry leads combine their skills and experience to streamline contract and supplier management, providing you with the resources, access and levers at key points to deliver the way you want.
Health and safety
Holding ourselves to a higher standard
Without strict enforcement of proper health and safety measures, rolling out your smart water meter programme can be a roll of the dice. Arqiva meets or exceeds the industry’s highest standards for health and safety to reduce risk and keep your delivery on schedule. We are ISO 45001-certified and run a multitude of important safety procedures, including on-site inspections, safety tours, CDM compliance and Achilles audits.
Installer training programs
Installation done right the first time
Arqiva conducts extensive training with your installation team to make sure that your meters are fully operational and flawlessly connected from the outset. We work hand-in-glove with your manufacturing partner to provide installers with role-specific onboarding and ongoing training sessions both in the classroom and the field. Our team implements proven Supply Management processes to hit programme targets and drive improvements throughout the contract.
Let's use data to get your operation flowing
It’s time to find out how the UK’s leading smart water meter provider can help you improve operations, conservation and the customer experience in one seamless, fully-managed solution.
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