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Solutions
Installation and Maintenance Services
Count on the experts behind the UK’s largest smart water metering networks to deliver a smooth rollout for your programme.
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Arqiva Installation and Maintenance Services
A better installation is just the beginning
It’s time to turn data from your connected devices into insights that optimise all aspects of your operation. Arqiva’s end-to-end solution not only guides you through a successful rollout—including hardware selection, expert installation and optimal connectivity—but follows through with data management, processing and analysis. You get total peace of mind at every step working with a team that’s deployed the world’s largest smart water metering networks.
Delivery is in the details
Partner with a proven leader
Arqiva is the UK’s #1 smart water metering infrastructure provider. We’ve installed and operate more than 2.5 million devices across the country and are responsible for the largest AMI networks built and managed globally. Our flagship programmes for Thames Water and Anglian Water are producing undeniable results for the companies and their customers alike, helping to conserve, control and better deliver one of life’s most precious resources.
- 98% connectivity
- 94% read success rate
- 2.5M devices installed
- 15 year product lifespan
Testimonial
Mark Cooper“We’re committed to helping our customers use water wisely and our smart meters have been fundamental in reducing leaks and helping consumers to cut both their water and energy use, and reducing bills in the process.”
Head of Metering, Thames Water
Case study
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Anglian Water
Anglian Water supplies water and water recycling services to almost 7 million people in the east of England and Hartlepool. In 2020, they teamed up with Arqiva to install and monitor meters throughout their region. The success of the partnership, which includes helping customers find and repair over 200,000 leaks, led to a contract extension in 2023 that will add 300,000 meters to its network by 2025.
“Anglian Water is committed to maintaining the lowest leakage and driving the lowest per capita consumption figures. And we know that we can only achieve that with smart metering.”
Doug Spencer, Head of Smart Metering, Anglian Water
Speak with an expert about our Installation and Maintenance Services
Find out how Arqiva can make your programme a success, from start to finish.
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Customer experience
Quality installs build lasting customer connections
Our expert teams aren’t just installers—they’re brand ambassadors, ensuring every interaction is a positive customer experience. And it doesn’t end there. By getting installation right the first time, we guarantee your devices perform flawlessly from day one, laying the groundwork for lasting customer relationships.
Comprehensive coverage
Keep your rollout rolling
We provide and support multiple networks with a blend of technologies, offering broad coverage and device choices tailored to your business needs.
Supply chain strength
Hardware and expertise that’s ready to roll out
We carefully select and manage our installation partners, continually assessing the UK’s top civil engineering firms for cost-effectiveness, local catchment area expertise, large-scale deployment experience, training capabilities, and health and safety records. Plus, our long-standing relationships with smart device manufacturers mean it’s easier to secure the right type of number of hardware at the right time.
Dedicated hybrid team
Direct your delivery with expert help
Maintain control throughout your smart device installation with a hybrid team of seasoned professionals dedicated to your successful deployment. Seamlessly managed under a single contract, Arqiva and water industry leads combine their skills and experience to streamline contract and supplier management, providing you with the resources, access and levers at key points to deliver the way you want.
Health and safety
Holding ourselves to a higher standard
Without strict enforcement of proper health and safety measures, rolling out your programme can be a roll of the dice. Arqiva meets or exceeds the industry’s highest standards for health and safety to reduce risk and keep your delivery on schedule. We are ISO 45001-certified and run a multitude of important safety procedures, including on-site inspections, safety tours, CDM compliance and Achilles audits.
Installer training programs
Installation done right the first time
Arqiva conducts extensive training with your installation team to make sure that your devices are fully operational and flawlessly connected from the outset. We work hand-in-glove with your manufacturing partner to provide installers with role-specific onboarding and ongoing training sessions both in the classroom and the field. Our team implements proven Supply Management processes to hit programme targets and drive improvements throughout the contract.
Let's use data to get your operation flowing
It’s time to find out how the UK’s leading smart water meter provider can help you improve operations, conservation and the customer experience in one seamless, fully-managed solution.
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