Solutions

Smart Water Metering

Optimise operations across your estate with the remarkable accuracy and total reliability of the UK’s leading smart water metering provider.

Speak to our experts

Set new standards for water delivery in nearly every aspect of your operations

Reduce demand-side leakage

Detect and repair leaks as they happen with data that sees all, even underground.

Reduce water consumption

Monitor usage to design conservation strategies and change user behaviour.

Manage demand as it occurs

Maintain total control with 24/7 data management, processing and analysis.

Improve customer engagement

Share insights to the individual level, involving users in conservation efforts.

Optimise operational efficiencies

Surveil assets and uncover trends to cut costs and deploy teams better.

Monitor storm overflows in near real-time

Track wastewater discharges to improve transparency and safety.

Father and Son laughing and playfully washing hands at sink.

Arqiva Smart Water Metering

Never lose sight of your data

The more you rely on insights from smart water meters to improve operational performance and deliver for your customers, the more you need continuous connectivity. While remote locations and adverse conditions disrupt the flow of data for many providers, Arqiva’s dedicated network maintains 98% connectivity and we guarantee a 94% read success rate at scale. The intelligence that informs your decisions is always on and there when you need it most.

Get a full service, end-to-end solution in a single contract

Roll out your programme at pace and scale with the UK’s leading provider of smart water meters. We’ve installed more than two million meters, adding visibility and making contract and supplier management easier for some of Europe’s largest water utilities.

Secure the most cost-effective meters, fit to your exact purpose, taking advantage of our relationships with top manufacturers. The latest technology and a 15+ year battery life guarantee help you hit delivery deadlines and minimise disruptions and delays.

Under the supervision of your dedicated Arqiva team, installers run comprehensive tests to ensure seamless connections between your endpoint devices and connectivity stations. Our data managers monitor connections 24/7, receiving continuous updates at 15-minute intervals. Your data streams are accurate and available around the clock thanks to a network renowned for its reliability and security.

Connect your meters and end-points to your connectivity stations with FlexNet, LoRaWan or NB-IoT protocols to understand water usage across your region in near real-time. Maintain excellent connectivity, even in hard-to-read, remote areas.

Ensure the highest security standards for your data—and your customers’ data—at every point in its journey. Arqiva is ISO 27001- and ISO 45001-certified and we operate dedicated data centres to protect all transmissions, including delivery to your data management system.

Tap into Arqiva and our partners’ deep expertise in smart utilities planning, operations, health and safety, technology, and innovation to ensure a seamless programme delivery.

Detect water estate and asset issues as they happen, prioritising and responding quickly so that small concerns don’t grow into larger problems. Tap into on-demand, big data expertise without the expense and work of building an in-house team.

Partner with a proven leader

Arqiva is the UK’s #1 smart water metering infrastructure provider. We’ve installed and operate more than 2 million meters across the country and are responsible for the largest AMI networks built and managed globally. Our flagship programmes for Thames Water and Anglian Water are producing undeniable results for the companies and their customers alike, helping to conserve, control and better deliver one of life’s most precious resources.

98% connectivity
94% read success rate
2M+ smart meters installed
15 year product lifespan

Testimonial

“We’re committed to helping our customers use water wisely and our smart meters have been fundamental in reducing leaks and helping consumers to cut both their water and energy use, and reducing bills in the process.”

Mark Cooper
Head of Metering, Thames Water

Case study

Anglian Water

Anglian Water supplies water and water recycling services to almost 7 million people in the east of England. In 2020, they teamed up with Arqiva to install and monitor meters throughout their region. The success of the partnership, which includes helping customers find and repair over 200,000 leaks, led to a contract extension in 2023 that will add 300,000 meters to its network by 2025.

Find out more

“The rollout of smart water meters in our area has already helped us find and fix leaks faster than ever before and better understand water use across the year. The data we receive from the network is already incredibly valuable for us in decision making, and as we develop increasingly sophisticated analysis techniques, its value will only increase.”
Doug Spencer, Head of Smart Metering, Anglian Water

Deliver at the highest levels

Take care of everything in one contract

Get a full-service solution with installation, data and analytics included.

Count on complete connectivity

We guarantee 98% connectivity over the lifespan of your assets.

Optimise operations with accurate data

Depend on 97% data read accuracy over the lifespan of your assets.

Bring value at scale and over time

Save money with a solution that delivers significant value on a cost-per-successful read basis.

24/7 data monitoring and management

Track your assets and manage data around the clock without hiring an in-house team.

Elevate cybersecurity to elite standards

Trust your data to an ISO 27001-certified Critical National Infrastructure provider.

Speak with an expert about Smart Water Metering

Let’s talk about how Arqiva can help optimise your operation with accurate data and uninterrupted connectivity.

Girl laughs as she rinses her plate at the kitchen sink

Flexible financing

Set your own terms

Create a commercial model to deliver against your specific business needs. Arqiva Smart Water Metering offers a range of financing options for a variety of scenarios to ease implementation and reduce pressures on the purchasing and procurement process.

Views of the British countryside with a river running through a valley

Connectivity choices

Keep your options open

Our open standards ecosystem allows you to choose from among the latest and most capable connectivity protocols, including FlexNet, LoRaWAN and NB-IoT, to find the communications technology that fits you best. Rest easy knowing you can make changes as your needs evolve.

Personal hygiene. Man cleaning his hands using liquid disinfectant soap and water in bathroom. Washing hands concept

Smooth implementation

Roll out right away

Arqiva has the scale, expertise and relationships to deliver what we promise, when we promise it. Strong, long-term partnerships with top meter manufacturers and experienced utility civil engineering firms, including Clancy, Morrison’s Group and Network Plus, enable us to avoid the supply challenges other providers may face.

Consumer Site Services

Related resources

articles

7 questions you should ask your suppliers

What’s the cost-per-successful read? Upfront costs can be an unhelpful…

Read article

reports

Cost benefit analysis of water smart metering, 2021

Discover the investment case for AMI. According to experts Frontier…

Read article

whitepapers

Discover the secrets to smart water metering success

Lessons from the most ambitious smart water metering programmes By…

Read article

Our partners

Let's use data to get your operation flowing

It’s time to find out how the UK’s leading smart water meter provider can help you improve operations, conservation and the customer experience in one seamless, fully-managed solution.